UX Research

Apploi

Usability Testing

User Interviews

UserTesting

Concept Testing

Responsibilities

Team

Carissa, Isaac (UX Research Manager)

Tools Used

Zoom, Figma, UserTesting, Gong, Mural

Overview

Apploi is a healthcare tech startup that is currently going through a platform redesign. I assisted the UX Research Manager in independently conducting user interviews and usability testing. I assisted with giving the design team recommendations for creating a seamless user experience for Apploi’s customers.

  1. Create a research plan with the UX manager

  2. Recruit current Apploi customers via email

  3. Conduct usability study/user interview via Zoom

  4. Listen to the call again to write down important notes from the interview

  5. Synthesize results, find common themes, and agree on themes with the manager

  6. Deliver research findings with recommendations to the product team

My Process

Usability Testing

  • Timeline: 2 weeks

  • Task: participants must create a new job for a new role

  • My role: I recruited customers via email to ask if they would be willing to test out new features that we were rolling out. I implemented a new idea for the team, where instead of us asking them to share their screens, I shared my screen and then gave them remote control access of my screen! This made the process much smoother and faster.

How I form questions

TEDW Approach

Avoid leading questions

Avoid double-barreled questions

Build rapport ASAP

Synthesis

I used Gong and Mural to:

  • Listen to the calls over again

  • Draw out themes from each interview

  • Attend internal workshops with the manager to review and agree on common themes

Deliverables

Final Research Report

  • Here I came back together with my manager to create research reports on Figma

  • We shared these reports with the product team, who were able to implement these notes into their iteration process!

Other research tasks at Apploi

UserTesting

User Interviews

Concept Testing